Q We have a family holiday booked to Sardinia on 20 June. We booked the holiday with TUI within the last few months but hadn’t yet taken out travel insurance. I previously had travel cover with my bank but changed accounts and totally forgot about needed to arrange travel insurance.

Our balance of £1,000 is due on 28 March. Do we pay this? At the moment there is no travel to Italy but will this change? If we pay the balance and the ban is still in place, will we get a full refund? If we decided we don’t want to risk going what will happen? Will we lose everything or will TUI allow us to transfer the holiday to a later date?

Going on holiday then being restricted to the hotel would be awful. Help!

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